Cancellation Policy


Since the scheduling of your appointment involves the reservation of time set aside especially for you, a minimum of 24 hours’ notice is required for rescheduling or cancellation of an appointment. This is to ensure that if you can’t make it, I can offer the time for someone who is also seeking support and on the waiting list.
I appreciate your understanding not only for my time and loss of income, but first and foremost for the ever-growing need for therapy and the limitations of hours in the day that helping professionals are constrained by.
Requests for rescheduling or cancellation are welcome earlier than 24 hours prior to your scheduled appointment. You can do so by texting or emailing me.

When will cancellation fee be charged?

  • If a session is cancelled within 24 hours of the scheduled appointment, 50% of the fee will be charged. (Note: in case of unforeseen emergencies, I will exercise discretion on this policy on a case-by-case basis.)
  • If appointments are missed without any notification the full fee will be charged.

Cancellation fees will be invoiced for payment online.


For first appointments full payment in advance is required, to be received at least 24 hours prior to the scheduled time. All subsequent appointments will be invoiced after the session took place, with payment due upon receipt of the invoice. An invoice not paid by the time of the next scheduled appointment may result in the appointment being cancelled by me.


Connect with Anita Balogh - Swan Counselling

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30 Lakeside Dr, Peregian Springs QLD 4573

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